This Shipping Policy explains how orders placed with Freedom Peptides through getfreedompeptides.com are processed and shipped. By placing an order, you agree to the terms below.
Orders & Processing Time
Order Processing
Orders may be placed through our website 24 hours a day, 7 days a week.
Orders are typically processed within 1–2 business days, excluding weekends and holidays.
Processing times may be longer during periods of high order volume, promotions, holidays, carrier disruptions, inventory delays, or other circumstances outside our reasonable control.
Orders are processed only after payment has been successfully received and confirmed.
Processing time is separate from carrier transit and delivery time.
Shipping Methods & Delivery Time
Available shipping methods and applicable charges are displayed during checkout.
FREE shipping is available on qualifying orders of $399 or more.
Orders placed, paid, and processed before 12:00 PM (noon) Arizona time may ship the same business day. Same-day shipment is not guaranteed, and processing may take up to 48 hours.
Orders placed after 12:00 PM, on weekends, or on holidays will generally begin processing on the following business day.
Estimated carrier transit times may include:
Standard Shipping: Approximately 2–5 business days
Expedited Shipping: Approximately 1–3 business days
Overnight Shipping: Approximately 1 business day where available
Delivery times are estimates only and are not guaranteed by Freedom Peptides. Carrier delays may occur because of weather, holidays, operational disruptions, incorrect addresses, or other circumstances outside our control.
Shipping Rates
Shipping charges, when applicable, are displayed during checkout.
Rates may be based on the selected shipping service, package size or weight, destination, or other carrier-related factors.
Promotions may temporarily modify shipping rates or free-shipping requirements.
Address Accuracy & Changes
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Once processing has begun, we cannot guarantee that an address can be changed.
If you discover an error in your shipping address, contact us as soon as possible at contact@getfreedompeptides.com.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the order can be reshipped.
Tracking
Once an order has shipped, tracking information will generally be sent to the email address associated with the order.
Tracking information may take 24–48 hours after creation of the shipping label to update within the carrier’s system.
The creation of a shipping label does not necessarily mean the carrier has taken possession of the package.
Signature Confirmation & Delivery Requirements
For certain orders, Freedom Peptides may require additional delivery or order-verification measures, including:
- Signature confirmation
- Delivery to the billing address
- Identity or order verification before shipment
These measures may be used based on order value, fraud-prevention screening, destination, or other risk considerations.
If a carrier is unable to complete delivery because of an unavailable recipient, signature requirement, access restriction, or similar issue, the customer may be responsible for coordinating redelivery or pickup directly with the carrier.
Delivered but Missing or Stolen Packages
If carrier tracking shows an order as Delivered but you cannot locate the package, first check the delivery location, surrounding property, household members, neighbors, building management, or other locations where the carrier may have left the package.
You should also contact the carrier directly using the tracking number provided.
Once a shipment has been confirmed as delivered by the carrier, Freedom Peptides is generally not responsible for theft, loss, or disappearance occurring after confirmed delivery.
At our discretion, we may assist by providing available shipment information or documentation that may be required for a carrier investigation or claim.
Lost Packages & Carrier Delays
Carrier delays can occasionally occur after an order leaves our possession.
If tracking shows no movement for an extended period or you believe your shipment may have been lost, contact contact@getfreedompeptides.com with your order number and tracking information.
Where appropriate, we may initiate or assist with a carrier investigation.
Carrier delays do not automatically qualify an order for a refund or replacement. Lost-shipment claims will be evaluated based on the circumstances and available carrier information.
Damaged Packages or Incorrect Items
Please inspect your order promptly after delivery.
If your shipment arrives damaged or you receive an incorrect item, contact us within 48 hours of delivery at:
contact@getfreedompeptides.com
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item(s)
- Photographs of the shipping package
- Photographs of the shipping label
- Photographs of any visible damage
Please retain the product and original packaging while the issue is being reviewed.
Once verified, Freedom Peptides will determine the appropriate resolution consistent with our Return & Refund Policy.
Shipping Restrictions
Freedom Peptides may restrict or decline shipment to certain destinations, jurisdictions, addresses, or customers based on applicable law, carrier restrictions, fraud-prevention considerations, or other legitimate business or compliance concerns.
Customers are responsible for determining whether the purchase, possession, and intended research use of a product is permitted in their applicable jurisdiction.
Freedom Peptides reserves the right to cancel and refund an order that we are unable or unwilling to ship.
Returns & Replacements
Returns, replacements, refunds, and damaged or incorrect-item claims are governed by our Return & Refund Policy.
Products that have been opened, used, reconstituted, tampered with, or otherwise rendered ineligible under our Return & Refund Policy are not eligible for return.
Do not send products back to Freedom Peptides without prior authorization.
Research Use Only
Products offered by Freedom Peptides are intended strictly for laboratory research use only and are not intended for human or veterinary use or consumption.
Shipping, order confirmation, customer-service communications, or other communications from Freedom Peptides do not constitute instructions, recommendations, dosing guidance, or authorization for human or veterinary use.
Purchasers are responsible for determining the suitability and lawful use of products for their intended research purposes and for complying with applicable federal, state, and local laws and regulations.
Contact
For questions regarding an order or shipment, contact:
contact@getfreedompeptides.com
Please include your order number whenever possible so we can locate your order quickly.