RETURN & REFUND POLICY
Last Updated: August 19, 2026
At Freedom Peptides, we take product quality, order accuracy, and customer service seriously. Because many of our products are laboratory research materials for which product integrity and chain of custody are important, our return policy differs depending on the type of product purchased.
Please review this policy before placing your order.
RESEARCH PRODUCTS
Due to the nature of laboratory research materials and our product integrity standards, research products are generally not eligible for return once they have been shipped.
Once a research product leaves our control, we cannot verify how it has been stored, handled, transported, opened, or otherwise maintained. For this reason, returned research products cannot be restocked or resold.
This policy applies to research products including, as applicable:
- Peptides
- Peptide blends
- Ready-to-Research Series products
- Air Dispersal research products
- Research solutions
- Other products specifically labeled or sold for research use only
This restriction does not affect our responsibility to address an incorrect, missing, damaged, or defective item as described below.
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If your order arrives with a damaged or defective item, an incorrect item, or an item is missing from your shipment, please contact us within 48 hours of delivery at:
Contact@getfreedompeptides.com
Please include:
- Your order number
- A brief description of the issue
- The product(s) affected
- Clear photographs of the product when applicable
- Photographs of the shipping packaging and shipping label when applicable
Please retain the product and all original packaging until we have completed our review.
Once the issue has been verified, Freedom Peptides will determine the appropriate resolution, which may include replacement of the affected product, store credit, or a refund.
Customers will not be charged a return or processing fee when a verified issue resulted from an error by Freedom Peptides or verified damage during shipment.
SHIPPING DAMAGE
Customers should inspect their orders promptly upon delivery.
If a package or product appears to have been damaged during transportation, please photograph the shipping package, shipping label, packaging materials, and affected product before discarding anything.
Damage claims must be submitted within 48 hours of the carrier’s recorded delivery unless applicable law requires otherwise.
Freedom Peptides may request additional information reasonably necessary to evaluate the claim or submit a claim with the applicable shipping carrier.
LOST OR MISSING SHIPMENTS
If tracking information indicates that a shipment has not been delivered within the expected delivery period, please contact us so that we can review the shipment and, when appropriate, work with the carrier.
If carrier tracking shows a package as Delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, parcel lockers, front desk, mailroom, or other locations where the carrier may have left the package.
Please then contact us at:
Contact@getfreedompeptides.com
We will review the available tracking and delivery information and assist with the appropriate next steps.
A carrier’s “Delivered” status may be considered evidence of delivery, but Freedom Peptides will review reported delivery issues individually based on the available information.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at:
Contact@getfreedompeptides.com
Orders may be canceled if the cancellation request is received before the order has shipped or entered a stage of fulfillment where cancellation is no longer reasonably possible.
Once an order has shipped, it cannot be canceled.
Submitting a cancellation request does not guarantee that an order can be stopped before shipment.
If a cancellation is successfully completed, any applicable refund will generally be issued to the original payment method.
ORDER CHANGES
If you need to change an order, please contact us immediately.
We will make reasonable efforts to accommodate requested changes before fulfillment, but changes cannot be guaranteed once an order has entered processing or shipment preparation.
Once an order has shipped, products generally cannot be exchanged or substituted.
APPAREL AND ELIGIBLE NON-RESEARCH MERCHANDISE
Unopened and unused apparel or other eligible non-research merchandise may be eligible for return within 14 days of delivery, subject to approval.
To qualify, the item must:
- Be unused and unworn
- Be in its original condition
- Include original packaging when applicable
- Show no signs of damage, alteration, washing, wear, or use
- Include proof of purchase
Customers must contact Freedom Peptides before sending a return.
Do not send merchandise back without receiving return authorization and instructions from Freedom Peptides.
Unless the return resulted from our error or a verified defective item, the customer is responsible for applicable return shipping costs.
Original shipping charges are generally non-refundable unless required by law or the return resulted from our error.
LAB SUPPLIES AND ACCESSORIES
Return eligibility for laboratory supplies and accessories depends upon the nature and condition of the particular product.
For product-integrity and safety reasons, opened, used, unsealed, altered, contaminated, or tampered-with laboratory supplies or research solutions are not eligible for return.
Unopened non-research accessories may be eligible for return when specifically approved by Freedom Peptides.
Please contact us before returning any laboratory supply or accessory.
ITEMS NOT ELIGIBLE FOR RETURN
Unless the product arrived damaged or defective, the wrong product was shipped, or otherwise required by applicable law, the following are generally not eligible for return:
- Research products after shipment
- Opened products
- Used products
- Reconstituted products
- Products with broken or altered seals
- Products showing evidence of tampering
- Products that have been altered from the condition in which they were delivered
- Products returned without prior authorization
- Products for which the applicable return period has expired
Unauthorized returns may be refused.
RETURN AUTHORIZATION
Prior authorization is required before sending any return to Freedom Peptides.
To request authorization, email:
Contact@getfreedompeptides.com
Include your order number, the product involved, and the reason for your request.
If the return is approved, we will provide applicable return instructions and the appropriate return address.
Do not mail products to an address obtained elsewhere on the Website or from a shipping label without receiving return instructions.
Sending a product back without authorization does not guarantee eligibility for a refund.
RETURN SHIPPING
When a return is approved because Freedom Peptides shipped an incorrect item or because of a verified product defect or shipping damage, Freedom Peptides may provide a prepaid return label when a physical return is necessary.
For eligible discretionary returns of non-research merchandise, the customer is generally responsible for return shipping.
Freedom Peptides is not responsible for unauthorized returns or return shipments sent contrary to the provided return instructions.
RETURN PROCESSING FEES
Freedom Peptides does not charge a return processing fee when the return or refund results from our error, an incorrect product, or a verified damaged or defective product.
For eligible discretionary returns of apparel or other non-research merchandise, we currently do not impose the former 15% return processing fee.
Applicable return shipping costs may still be the responsibility of the customer as described in this policy.
WHAT HAPPENS TO RETURNED RESEARCH PRODUCTS
Research products returned to Freedom Peptides are not restocked or resold.
When a research product must be physically returned as part of resolving an order issue, it will be handled according to our internal product-integrity and disposal procedures.
This protects the integrity of products offered to our customers.
REFUNDS
When a refund is approved, it will generally be issued to the original payment method whenever reasonably possible.
The time required for a refund to appear in your account depends on the payment method, financial institution, and payment processor.
Freedom Peptides does not control the time required by a bank or card issuer to post a completed refund.
If refunding the original payment method is not technically possible, Freedom Peptides may contact the customer regarding an appropriate alternative.
Shipping charges are generally non-refundable unless the refund resulted from our error, verified shipping damage, or applicable law requires otherwise.
PROMOTIONAL, BOGO, AND DISCOUNTED ORDERS
Refunds involving promotional purchases, discount codes, BOGO offers, or bundled products will be based on the actual amount paid for the applicable products.
If a promotion required the purchase of multiple products to receive a free or discounted item, the promotional value may be taken into account when determining the appropriate refund for an eligible return.
Freedom Peptides will not issue a refund exceeding the amount actually paid for the applicable transaction.
RESEARCH-USE REQUIREMENTS
Research products sold by Freedom Peptides are intended strictly for lawful laboratory research use only and are not intended for human or veterinary use or consumption.
Return or refund requests do not alter the research-use-only restrictions applicable to these products.
Freedom Peptides reserves the right to refuse future sales or cancel unfulfilled orders when communications or other information reasonably indicate an intended use inconsistent with our Terms & Conditions or research-use-only requirements.
Legitimate claims involving an incorrect, missing, damaged, or defective product will be evaluated according to this Return & Refund Policy and applicable law.
PAYMENT DISPUTES
If you believe there is a problem with an order, please contact us promptly at:
Contact@getfreedompeptides.com
We encourage customers to give us an opportunity to investigate and resolve legitimate order issues.
Nothing in this policy prevents a customer from exercising rights available through their financial institution, card issuer, payment provider, or applicable law.
Freedom Peptides reserves the right to provide order records, tracking information, delivery confirmation, communications, photographs, transaction records, and other relevant documentation when responding to a payment dispute or suspected fraudulent claim.
POLICY ABUSE AND FRAUD
Freedom Peptides reserves the right to refuse transactions, cancel unfulfilled orders, or restrict future purchases when there is reasonable evidence of fraud, repeated policy abuse, unauthorized payment activity, false claims, or other unlawful conduct.
This provision does not limit legitimate customer rights under applicable law.
POLICY CHANGES
Freedom Peptides may update this Return & Refund Policy periodically.
The version posted on this Website at the time of purchase will generally govern that transaction, subject to applicable law.
Any changes will be reflected by updating the “Last Updated” date at the top of this page.
CONTACT US
For questions regarding an order, return, refund, damaged product, or this policy, please contact:
Freedom Peptides
Email: Contact@getfreedompeptides.com
Website: getfreedompeptides.com
Please include your order number when contacting us about an existing purchase.